FAQ

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  • Q: Are you a manufacturer or a trading company?
    We are a professional manufacturer with years of experience in various clutch covers and plates. We have a production base and R&D team in Lishui, which can effectively manage product quality, production processes, and costs, and are committed to providing customers with competitive products.
  • Q: How do you ensure your product quality?
    We operate a stringent quality management system with monitoring throughout the entire production process, from raw materials to finished goods. Our facility is ISO 9001 certified, and our products are designed to comply with international standards such as CE and RoHS. Relevant certifications are available for your review.
  • Q: Can we visit your factory?
    Of course! We warmly welcome potential customers and partners to visit our factory for on-site inspections. Please make an appointment with us in advance so that we can arrange professional reception personnel and technical explanations for you.
  • Q: Do you offer custom-made products according to our requirements?
    Yes, definitely. OEM and ODM services are one of our core competencies. Please provide us with your detailed specifications, drawings, or samples. Our engineering team will evaluate them and provide you with a professional solution and quotation.
  • Q: Do you provide free samples?
    Samples are available, but they require a sample fee and shipping cost. The sample fee will be refunded or deducted from your first formal order amount. We are confident that the quality of our samples will convince you.
  • Q: What is your lead time?
    For in-stock items, we can ship within 7 days. For regular orders, the typical production lead time is 15-30 days. The exact lead time depends on the order quantity and product complexity. We will confirm the exact delivery date with you before order confirmation.
  • Q: Can you handle the shipping and customs clearance?
    Yes, we can. With extensive experience in international trade, we can offer DAP, DDP, and other terms. We can act as your capable partner to arrange door-to-door shipping and handle destination customs clearance through our reliable freight forwarder agents.
  • Q: Do you provide operation training or installation guidance?
    Yes. We can provide detailed user manuals, installation videos, and online technical guidance. For large orders, we can also dispatch engineers to your site for technical support (terms to be negotiated separately).